Customer Service Team Leader (Coordinator/Scheduler/Planner/Controller)
Bedford
£31,000 + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + Sick Pay
37.5 hours, Monday to Thursday 8.45am to 5.30pm & Friday 8.45am to 4.15pm (Can be flexible)
Home Working 1 Day a Week Monday or Friday
Customer Service Team Leader available in a professional and people focused business. The role will suit those looking for a busy leadership role in a friendly and team-based environment.
To apply for the Customer Service Team Leader role, you need to either have leadership experience or looking to move into a leadership role. Although scheduling experience is advantageous the key skills requirements are to be highly organised, confident communicating over the phone, have excellent attention to detail and must also be computer literate. Full training on the company's products and systems will be provided.
This is a hands-on leadership role where you will be planning and scheduling whilst supervising a team of 8. You will oversee the team of schedulers to ensure they plan, organise and deliver to agreed level of targets and exceed customer expectations.
The company are professional and people orientated creating an excellent team based culture.
The Customer Service Team Leader Role:
*Oversee planning and scheduling of maintenance in the team
*Deliver all service activity in line with KPI’s.
*Oversee a team of 8.
*Provide consistency in the scheduling team and create valued team culture.
*Reporting to the UK Scheduling Manager.
*Main point of escalation for the schedulers.
The Person Required for the Customer Service Team Leader:
*Leadership skills or wanting to move into a leadership position
*Scheduling, customer service, administrative skills or similar
*Highly organised.
*Attention to detail
*IT literate
*Strong focus on customer satisfaction and long-term customer relation building.
Back to searchCustomer Service Team Leader
Luton Bennett
Posted 6 hours ago, valid for 3 hours
Bedford, Bedfordshire MK44 3UG, England
£31,000 per annum
Full Time
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Sonic Summary
- The Customer Service Team Leader position in Bedford offers a salary of £31,000, along with 25 days of holiday, bank holidays, and a pension plan comprising 8% employer and 4% employee contributions.
- The role requires either existing leadership experience or a desire to transition into a leadership position, with a preference for candidates who have scheduling experience.
- Key responsibilities include overseeing a team of 8, planning and scheduling maintenance, and ensuring service activities align with KPIs to exceed customer expectations.
- Candidates should possess strong organizational skills, attention to detail, effective communication abilities, and IT literacy.
- This full-time role involves working 37.5 hours per week with flexible home working options, and the company provides comprehensive training on its products and systems.
