Service Desk Analyst

Service Desk Analyst2 Months InitiallyInside IR355 days onsite (Bedford)

Our client is currently looking to recruit a Service Desk Analyst to join them on an initial 2 month contract. Please note that this contract is Inside of IR35 and will have to be set-up as Umbrella/PAYE. This Service Desk Analyst will be under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues.

Key Responsibilities:

• Proven track record working in a complex service desk environment.
• In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and servers.
• Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters).
• Knowledge and support of Microsoft Active Directory, Azure, Entra ID, Intune, Exchange and Microsoft Office 365 including Microsoft Teams.
• Knowledge of and supporting Networking Technologies such as DHCP, DNS, TCP/IP.
• Must be able to interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards.
• The ability to liaise with both technical and non-technical audiences.
• Flexible work ethos and sound organisational/planning skills, with the ability to prioritise own workload to meet deadlines.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.