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- Support and maintain core IT infrastructure applications to ensure high availability and performance.
- Work on complex technical infrastructure projects, collaborating with third-party suppliers.
- Provide second- and third-line support for infrastructure-related issues, ensuring service level agreements are met.
- Monitor system performance, availability, and security, minimising downtime.
- Assist in the configuration, deployment, and life-cycle management of infrastructure applications.
- Engage with vendors and third-party providers to ensure reliable and effective service delivery.
- Mentor and support junior staff, promoting continuous development within the team.
- Degree or equivalent qualification in an IT-related subject.
- Strong knowledge of networking, vitalisation, secure gateways, enterprise backup solutions, and software-defined architecture.
- in-depth skills with Azure, Office 365, Exchange Online, and VMware vSphere
- Demonstrated ability to manage large-scale IT projects.
- Strong analytical and problem-solving skills, with experience identifying and implementing service improvements.
- Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical teams.
- A proactive and flexible approach to work, with strong organisational and planning skills.
