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- Act as the senior staff member on the shop floor, understanding customer requirements and driving business improvements.
- Assist managers and supervisors in their roles and help train, develop, and motivate staff.
- Ensure all staff operate within current legislation and maintain a safe working environment.
- Produce regular reports and statistics on operational performance.
- Collaborate with Contract Managers to ensure health and safety management best practices are applied.
- Monitor and manage staff productivity, accuracy, and performance, taking action as required.
- Support stock management and ensure that operational activities, including intake, picking, packing, and dispatch, are conducted accurately and timely.
- Maintain strong relationships with suppliers to enhance operational efficiency.
- Support personal development across contracts within the framework of job descriptions and competency skills matrix.
- Cover for the Contract Manager during specified periods, including holidays and sickness.
- Ensure compliance with ISO accredited standards and environmental policies.
- Experienced in Warehouse Management Systems and warehouse operations.
- Significant people management experience, ideally at a supervisor level within a supply chain environment.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication skills at all levels.
- High attention to detail and a commitment to improving service quality.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- A positive attitude towards customer service and a commitment to safety.
- ILM Level 2 in Leadership and Management (or equivalent), or willing to study for this qualification – desirable
- Full clean driving licence.
- MHE certifications (Desirable): Pivot Steer, Counterbalance, PPT.
