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JOB TITLE: Food and Beverage Operations Manager
PURPOSE OF POST: To maintain the highest level of service quality throughout the organisation. To ensure customer expectations are met and where possible exceeded. To provide operational support to all departments. To support the food service areas.
Working Hours: The working hours are on a permanent contract; 37 hours per week. Working hours between 07.00 and 23.00 with some flexible start and finish times as needed, some late nights when they have a evening event, Including weekends.
RESPONSIBLE TO: Centre Manager
DUTIES AND RESPONSIBILITIES:
To be aware of and to comply with company and legal requirements including health, safety and hygiene.
To manage the duty management team and to ensure that duty management procedures and work instructions are implemented.
To cover duty management shifts and to carry out all tasks in relation to this.
To be aware of business capacity and any specific requirements and to ensure correct resources are available.
To collaborate and communicate with all members of the Management team to ensure continuity at all times.
To be responsible for the smooth running of all functions and events and to ensure that service standards are maintained.
In conjunction with the management team ensure all restaurant, bar, supervisor and duty management teams receive on-going training and development in service standards and delivery in order to meet both business and appraisal objectives.
To carry out regular checks to ensure ISO and Health & Safety procedures are being maintained; take corrective action as appropriate when non-conformities arise.
To collaborate and communicate with the Meetings and Events department assisting with sales activities and promotions
To work with the Kitchen Brigade in enhancing the food offerings throughout the service provision.
To ensure any up to date customer feedback relating to food or beverage quality is communicated with the food and beverage production areas and action to improve taken as necessary.
To ensure all food and beverage stock takes are taken correctly, on time and are accurately calculated. Investigate thoroughly any discrepancies producing full explanations with reports ensuring any necessary corrective action is taken.
To maintain and where possible, improve standards with particular emphasis on customer service.
To co-ordinate the efficient departmental rostering of the team and duty management, in line with budgeted targets in all catering areas.
If this role is for you.... PLEASE APPLY NOW!!!!!!
