Triage Engineer

Techniche are supporting a leading automotive manufacturer to appoint an experienced Triage Engineer who will provide technical support for cloud-based issue analysis for their Connected Car Engineering team.

• Lead Quality investigations for connected car Engineering team
• Provide technical support for cloud-based issue analysis.
• Utilise analytical tools to identify trends & triage concerns.
• Utilise & Enhance MS Azure OMS Queries to debug & Triage concerns.
• Extract logs from the cloud & coordinate with the supplier to fix the concern.
• Generate reports & share with the members locally & globally.
• Proficient in using ticket management tools like Jira
• Cross functional working with project quality, management, and engineering teams to ensure early response & transparency to concerns.
• Conduct Root cause investigation of complex concerns including the necessary stakeholders.

• Bachelor of Engineering degree qualified (or equivalent) in a relevant engineering discipline
• Have relevant experience in automotive electrical and electronic development relating to vehicle body electronics, navigation or telematics systems e.g. in aerospace, telecoms or similar.
• Have knowledge of the electrical architecture of modern vehicle electronics and experience of fault finding.
• Have a good awareness of Connected car system onboard (in vehicle) & offboard (cloud) side.
• Have a good understand network communications and cloud system.
• Good experience in Kusto Query is an advantage but not a must.
• Must be proficient in the ticket management tools.
• Be able to demonstrate and have practical experience in problem solving tools and techniques.
• Have good written and verbal communication skills.
• Competent with PC applications including advanced Microsoft excel and Microsoft power point.