Hire Controller

Are you passionate about providing outstanding Customer Service? Do you have excellent organisational skills and the drive to take ownership of your daily tasks?If you enjoy working in a fast-paced environment, where you'll be managing multiple responsibilities, this is the perfect opportunity for you! We’re looking for someone who can stay organised and proactive while thriving in a busy, team setting.I’m currently recruiting a Hire Controller for a company based in St Neots. This is an exciting time to join, as the business is booming and growing. For the right candidate, development opportunities are there for the taking. As the Hire Controller, you will be responsible for managing accounts for hire and sales contracts, processing invoices, managing damage reports, and booking transport for collection and delivery.Role:• Process orders and maximise all hire rentals and sales opportunities.• Call account contacts regularly to check on orders, equipment, and any potential changes to the contract agreement.• Upload all relevant information and documents to the CRM for accurate tracking and reporting.• Manage POD and POC.• Plan transport for deliveries and collections and communicate any changes when necessary.• Build and maintain strong relationships with customers and suppliers.• Raise concerns about stock levels on all equipment and work closely with the warehouse manager to ensure all equipment is ready for delivery.• Raise potential invoice and damage concerns.• Work closely with other internal departments such as Warehouse, Accounts, and Sales.You must:• Be highly organised and able to manage the busy hire desk with accountability.• Be confident in picking up the phone and building long-lasting relationships with suppliers and stakeholders.• Hold a valid driving licence due to the location of the office (no public transport).• Have experience in a customer-focused role.• Naturally, be a confident customer focused coordinator who enjoys working in a busy role. • Enjoy working in an office where the team culture is to support each other and get stuck in for the greater good of the business.In return, you will get:• To work in an office where the team works hard and plays hard, with the mentality of finding the great in every day.• Team events such as the much-anticipated Christmas party, team summer BBQs, and charity events like climbing up Snowdon- all done as a team!• A strong induction and training process with a dedicated trainer.• A supportive manager who will inspire and guide you to develop in this role and explore future opportunities within the business.Benefits:• 31 days’ holiday, including bank holidays• Christmas shutdown• Private healthcare scheme• Clear development and progression opportunitiesIf you're a customer-focused professional with experience in Hire Desk or Customer Service, and you're ready to take the next step in your career where you can truly make an impact, we want to hear from you! Apply now for consideration.