Monitoring Support Officer

Job Specification: Mobile Tagging Support Officer

Position Title: Mobile Tagging Support OfficerHourly Rate: Starting at £11.56, increasing to £11.72 with experienceLocation: Candidates must be located within a 30-minute journey from the following postcodes: [NE22, NE33,NE38,NE96,DH9]Working Pattern: Full-Time, 37.5 hours per weekWorking Hours: Shift pattern: Covering 7 days per week, 24 hours per day, 365 days per year. The majority of shifts are between 5pm and 1am.Training: 1-day online training and induction provided

Job Overview:We are looking for dedicated individuals to join our team as Mobile Tagging Support Officers. This is a critical role where you will support the mobile tagging operations and ensure smooth service delivery across a dynamic, fast-paced environment. Successful candidates will be adaptable and comfortable working on a rotating shift schedule, covering evenings and weekends.

Key Responsibilities:

• Assist in the mobile tagging process, ensuring efficiency and accuracy in tagging operations.
• Provide support to customers and internal teams, ensuring that any tagging issues are addressed promptly and professionally.
• Work within the established shift pattern, covering shifts on a 10-week rotation.
• Ensure adherence to all company policies and procedures, including health and safety guidelines.
• Take responsibility for accurately logging data and completing administrative tasks as required.
• Collaborate with the wider team to ensure continuity of service throughout the 24/7 operational period.
• Maintain clear communication with management and team members throughout shifts.

Requirements:

• Must be located within a 30-minute journey from the designated postcodes.
• Availability to work a full-time schedule of 37.5 hours per week with a rotating shift pattern, including evenings and weekends.
• Ability to work effectively within a team as well as independently.
• Strong communication skills with a focus on customer service.
• Attention to detail and ability to accurately record data.
• A positive, proactive attitude with the ability to adapt to changing work environments.

Benefits:

• Comprehensive training, including an online training and induction day.
• Opportunity for career growth within a dynamic team.
• A challenging and rewarding work environment.
• Full-time, stable employment with a supportive team culture.

"Due to the intimate and sensitive nature of our clients, it is essential that certain roles are carried out by female staff. This occupational requirement complies with the legal exemptions under the Equality Act 2010, which allow for gender-specific roles where privacy and dignity considerations apply. As such, we require female staff to assist with fitting tagging equipment on female device wearers."

If you are ready to make an impact and join a team dedicated to excellence, we encourage you to apply today!

Please call the Darlington branch on or text 'MSO' to Millie on .

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.