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Role: FM / Helpdesk Scheduler
Location: Beeston, Nottinghamshire
Salary: 26,250
Hours: 8am - 5pm Monday to Friday
Duration: 12 month fixed term contract to cover Maternity
MAIN PURPOSE OF FM SCHEDULER:
The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.
FM SCHEDULER DUTIES & RESPONSIBILITIES:
* Scheduling work across the stated contract
* Reacting to emergencies raised by the client and overseeing engineer's attendance
* Plan efficiencies of location and response time improvements
* Schedule PPM's / WAF's to Subcontractors.
* Taking ownership of workload daily
* Diagnose technical abilities and fault reported to determine "P" code is correctly applied.
* Handling customer complaints or queries via telephone, email or letter.
* Manage completion of PPM's on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer's uniform.
* Production of monthly performance report.
* Management of Contract performance schedule.
* Chasing subcontractors' reports/schedules
* To achieve the teams agreed performance targets and ensure that SLA's are met
FM SCHEDULER SKILLS & KNOWLEDGE:
* IT Knowledge:
o MS Office
o CAFM Systems
ESSENTIAL FM SCHEDULER EXPERIENCE:
* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
* Excellent communication skills and ability to work well as part of a team
* Ability to work in a fast-paced environment, multitask and make effective decisions quickly
* Experience of working in financial performance penalties
Contact Donna @ Birmingham office
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