Visitor Experience Officer

Your new company
Hays are working with the NI Assembly to recruit a Visitor Experience Officer on a temporary basis, who will act as the first point of contact for visitors to the Parliament Buildings.
Your new role

• The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. The hours of work each day will be scheduled between 8.00am and 6.00pm. Working hours will be dictated by the mode of operation of The NI Assembly and will involve work into late evenings and, on occasion, public holidays. You will also be required to work such additional hours as may, from time to time, be reasonable and necessary for the efficient performance of your duties. The Assembly Commission will provide at least 10 working days' notice of your work pattern for each week. As far as reasonably possible, you will be provided with 3 working days' notice of required overtime.
• Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.
• Greeting visitors at reception and providing information, signing in visitors and providing security passes
• Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required
• Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner.
• Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop a Visitor Experience team by providing input, ideas and feedback.
• Assisting with event management and delivery, problem-solving and assisting event organisers as required
• Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery
• Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
• Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media.
• Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents.
• Organising and providing support for meetings, events and visits, including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries
• Recording information to support the production of minutes and draft minutes
• Checking and processing invoices for payment through an electronic payment system.

What you'll need to succeed
GCE 'A' level passes A*-C in 2 separate subjects and 5 GCSEs at grade A*-C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.
AND
At least 2 years' experience in a customer focused role of:
A) Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
B)Working as part of a close-knit team to deliver a range of customer-focused services to a high standard
C) Problem-solving, organising workload and giving attention to detail to ensure excellent service delivery
D) Using effective written and administrative skills to produce clear, accurate, high-quality work to deadlines.ORAt least 4 years' experience in a customer focused role of a) - d).

What you'll get in return*14.37 per hour
*Temporary until the end of October with possibility of extension
*37.5 hours per week
*East Belfast location
*Online timesheets with weekly pay
*Access to retailer discounts
*Access to thousands of learning and development courses

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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