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Business Support Executive

Brook Street
Posted 8 hours ago, valid for 11 days
Location

Belfast, County Antrim BT1 5GA, Northern Ireland

Salary

£26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Brook Street Recruitment is seeking a full-time Business Support Executive for a client in Belfast, located on Airport Road, offering a salary of £26,000 per year.
  • The ideal candidate should have at least 5 GCSEs including English and Maths, and a proven track record in business support within customer service, particularly in technical or security services.
  • Key responsibilities include maintaining relationships with customers and colleagues, providing administrative support, managing customer accounts, and handling complaints effectively.
  • Strong IT skills, excellent communication abilities, and strong organizational skills are essential for this role, which is primarily office-based with potential for hybrid working after an initial period.
  • Candidates must undergo security vetting and an Access NI check, with costs covered by the client.


Brook Street Recruitment is working with our Belfast client - located on the Airport Road - they want to recruit a new full time and permanent Business Support Executive

They are looking for someone who has a proven track record in providing business support within customer service ideally with a demonstrable background in technical and / or security services

The ideal candidate will have the confidence and ability to work within an environment that they are happy to troubleshoot and work with field engineers along with an excellent working knowledge of managing spreadsheets and databases.

Main Duties

  • Building, maintaining and developing good working relationships with Customers, Colleagues,
  • Management, Suppliers, and relevant third parties.
  • Assist the Head of Business Support in overseeing all aspects of the business support department and its processes for all Monitoring Services business streams
  • Provide customer service and administrative support for the various services delivered by Monitoring Services
  • Provide secretarial and administrative support to the Senior Management Team.
  • Liaise and work in partnership with other teams to ensure an effective delivery of all services at all times
  • Deal with and take ownership of enquiries from customers, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
  • Act as the first point of contact for any complaints, ensuring that they are handled in a timely manner and fully investigated and reported back to the customer and client, working closely with third parties and management across the business.
  • Set up, review and management of Customer Accounts (inc. but not limited to: contracts, account/site creation, billing & invoicing, site details, record edits, cancellations and reports).
  • Identifying, managing and coordinating bulk transfers of connections, equipment and services requirements & associated ordering
  • Update databases with information about services as requested by Senior Management.
  • Provide monthly KPI`s and summary reports/reviews for the different services.



Criteria

  • Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
  • Excellent administration skills with a proven record in a business administration or technical services environment
  • Strong IT skills including ability to use all Office / Google work space applications such as spreadsheets and formulas is essential
  • Excellent communication skills, both written and verbal
  • Self-motivated and able to work on their own initiative
  • Strong organisational and time management skills
  • Demonstrable evidence of being methodical and process driven.



The role is 40 hours is 26k and will be mainly office based but there will be an option for hybrid working after a period of time,

This role will require security vetting and an Access NI -the cost will be covered by the client

Please send CV to Colleen Farquharson via the apply link

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