Second Line Support Specialist

Harris Global are currently recruiting for a Second Line Support Specialist to join a marketing leading organisation on a permanent basis in their Belfast office working to a hybrid model. 

Key Responsibilities:

• Oversee Windows-based IT services, including email and file sharing, utilising Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams
• Deliver desktop support services to staff, both on-site and remotely.
• Log and resolve incidents and issues using JIRA Service Desk, collaborating with colleagues and external vendors to ensure effective solutions.
• Administer the Microsoft Office 365 Tenant.
• Manage both Azure and on-premises Active Directory.
• Oversee internal telephone systems.
• Provide technical support and guidance to team members as needed.
• Deploy IT assets, including both hardware and software.
• Assist in managing and implementing software upgrades.
• Handle the upgrade, servicing, and patching of Windows OS deployments.

Core skills

• 5+ years’ experience supporting ITSM such as JIRA Service Management or similar
• 5+ years’ experience supporting Windows 10/11 based systems
• 5+ years’ experience supporting Microsoft Windows 2012/2016 Server
• 5+ years’ experience supporting Active Directory
• 5+ Years’ supporting SharePoint Online.
• Proven knowledge of Office 365 tenant
• Proven knowledge of Microsoft Azure, In Tune and AD (on prem)
• Working knowledge of Microsoft office suite, Teams, SharePoint and OneDrive

For more information, please apply now!