Assistant Client Relationship Manager

Assistant Client Relationship Manager

Location: BelfastSalary: £26k - £28k per annum

The Role:

As an Assistant Client Relationship Manager, you will play a key role in the proactive management of a property portfolio. You’ll be responsible for delivering exceptional client service, overseeing day-to-day operations, and ensuring financial and administrative excellence.

This role offers an exciting opportunity for professional growth through a comprehensive 12-month training program.

? Key Responsibilities:

• Portfolio Management: Oversee the day-to-day management of a property portfolio, ensuring client needs are met and exceeded.
• Customer Service: Provide clear, concise, and accurate communication to clients, maintaining a customer-focused approach.
• Client Engagement:
  • Proactively meet with new proprietors to introduce yourself as their key point of contact.
  • Clarify the services provided and set clear expectations.
• Budget & Financial Management:
  • Formulate and manage budgets for each development.
  • Ensure timely billing, cash flow, and financial accuracy.
• Communication & Correspondence:
  • Manage telephone calls, emails, and written communication promptly and professionally.
  • Attend AGMs and development meetings as required.
• Compliance & Record Management:
  • Ensure compliance with HSE regulations and legal governance.
  • Maintain accurate records of inspections, meetings, and property updates.
• Contractor & Third-Party Liaison:
  • Raise job orders, negotiate rates, and monitor contractor performance.
  • Ensure contractors adhere to business standards and specifications.
• Site Inspections:
  • Conduct regular site inspections and upload detailed reports.
  • Maintain accurate and up-to-date records.

The Ideal Candidate:

• A proactive and customer-centric professional with strong communication skills.
• Organised and detail-oriented with financial acumen.
• Ability to manage multiple priorities effectively.
• Strong IT skills with experience in managing business systems.
• Excellent problem-solving abilities and a team player.

What’s on Offer:

• Comprehensive 12-month training program to support your growth and development.
• Opportunity to work in a dynamic and collaborative environment.
• Involvement in meaningful client relationships and impactful property management.