Client Relationship Manager

Client Relationship ManagerLocation: BelfastSalary: £30k- £35k Employment Type: Permanent

Are you a proactive and customer-focused professional with a passion for property management? Do you thrive on building meaningful client relationships and delivering exceptional service?

The Role:As Client Relationship Manager, you will take full ownership of a property portfolio, ensuring seamless day-to-day management while delivering outstanding service. Your goal is to not only meet but exceed client expectations, while driving business growth.

Key Responsibilities:

• Portfolio Management: Oversee the day-to-day management of client properties, ensuring customer needs are met and exceeded.
• Customer Excellence: Proactively resolve customer issues and provide clear, concise, and accurate communication.
• Client Engagement: Personally introduce yourself to new proprietors, clarify services offered, and set realistic expectations.
• Financial Oversight: Formulate, implement, and manage budgets for each development. Liaise with colleagues to maintain cash flow and timely task completion.
• Compliance & Standards: Ensure adherence to legal obligations, company policies, and Health & Safety regulations.
• AGM & Meetings: Attend AGMs and other client meetings, proactively engaging with Management Company Officers and shareholders.
• Contractor Management: Raise and manage job orders, negotiate rates, and ensure contractor compliance with company standards and insurance requirements.
• Record Keeping: Maintain accurate and up-to-date development records, including meeting minutes, site inspections, and customer correspondence.
• System Optimization: Maximize the use of business systems to ensure accurate billing, record management, and communication.

What We’re Looking For:

• Proven experience in property management or client relationship management.
• Strong financial acumen with experience in budget management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects while maintaining exceptional attention to detail.
• Familiarity with HSE regulations and legal governance in property management.
• Proficient in MS Office and property management software.

What We Offer:

• A collaborative and supportive work environment.
• Opportunity to make a real difference in clients' lives.
• Professional growth and development opportunities.