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Brook Street Recruitment is working with our client in East Belfast to recruit a new full time and permanent Customer Service Administrator for a fixed term role for a period of 6 months
Key Duties and Responsibilities:
- Handle inbound telephone calls and manage shared mailboxes within the department ensuring a swift and effective service is provided to our customers.
- Draft new contract proposals, renewals and process acceptances on our systems.
- Maintain regular contact with field teams regarding daily work activity, location and job status.
- Liaise with customers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
- Review completed work, issue quotations and produce invoices to send to customers.
- Assist customers with invoice queries and issue credits where required.
- Update and maintain customer data on our electronic system and spreadsheets.
- Provide administration assistance and cover where required within the department and to field staff.
Knowledge/Skills/Experience:
- Qualifications: Good standard of education including GCSE Maths and English
- Preferable to have worked within a similar Customer Service environment
- Previous SAP experience desirable but not essential
- Ability to communicate effectively with people at all levels of the organisation
- Be able to work accurately to meet deadlines, follow company standards and procedures
- Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
- Proficient in using Microsoft packages, especially Excel
Working 37.5 Hours per week - Mon-Fri 8.30am-5pm, 15-minute morning paid break and 1-hour unpaid lunch
Salary - £24,026
Please send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
