Part Time Credit Control Coordinator

Brook Street Recruitment is working with our client in Belfast city centre to recruit a permanent part time Credit Control Coordinator to support their busy team.

This role will be suitable for an individual with either credit control experience, complaints experience and office experience who is considering a change.

Full managerial training and support together with encouragement to self-develop


RESPONSIBILITIES

• Responsible for coordinating accurate and timely invoicing/collections.
• Tracking each payment made via direct reporting and inputting on bespoke CRM software.
• Reporting for all taxation and inputting on CRM System and management report.
• Coordinate processes for monthly fees ensuring that data is received on time and reported to Management.
• Ensuring the correct data is inputted on the CRM during on-boarding.
• Contacting account holders to ensure Standing Orders are set up and requesting proof of same.
• Coordinate and execute quarterly reports on the change in the income streams.
• Review penalties as a potential implementation project.
• Oversee and carry out timely collection strategies including creating receivables listing, isolating accounts with arrears, and attempting to contact account owners via telephone firstly and various channels thereafter.
• Develop appropriate and realistic repayment schedules in consultation with Management.
• Identify delinquent accounts subject to further collection practices such as closing the account or sending to solicitors for collection.
• Prepare documents and reports for decision-making purposes as requested and make recommendations for changes to relevant practices and policies to improve results for reporting and collections.
• Act as subject matter expert in collections and data collection with referral to senior management as appropriate.
• Act as main point of contact with account holders regarding the collection process.
• Review settled accounts and engage for repeat business.
• Prepare full and correct data on all settled accounts.
• Join weekly and quarterly meetings to report on income streams, settled accounts engagement and strategies for improvement.
• Provide back-up departmental duties and function in departmental staff absences.
• Respond to all inquiries in a timely manner, ensuring all conversations are documented on the CRM.

CRITERIA

• High level of knowledge and understanding of principles, practices and standards of office administration, general accounting, and invoicing/collections.
• High level of knowledge and proficiency in use of word processor and spreadsheet programs, data entry systems and CRM's.
• Able to demonstrate exceptional time-management and problem-solving abilities necessary to both promote and maintain efficient operations.
• Able to communicate clearly and effectively and establish and maintain cooperative working relationships with co-workers and account holders.
• Able to regularly deal with account holders in a courteous and professional manner and apply excellent customer service skills
• Able to apply sound decision making, a high degree of good judgement, diligence and duty of care.
• You must be able to focus and concentrate when interpreting and documenting data whilst working within a very busy office environment where there may be many distractions and disruptions.
• You must be able to work on assigned tasks in a timely manner; occasionally subject to a high volume of work with the need to meet tight and conflicting deadlines; possibility of difficult encounters with account holders.
• Able to coordinate the timely and accurate completion of multiple tasks simultaneously

This is a brand new, part time permanent position role
Working Wednesday, Thursday and Friday - salary 19,959 pro rata salary is 35,000.

Please send CVs via the link to Colleen Farquharson