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We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.
Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees.
Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: 24 Cromac Place, Belfast BT7 2JB. Office based 5 days per week, for initial 6 months. Then 3 days a week from home.
Pay rate: 12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday 8am-6pm, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm. Rotational shift pattern example: Week 1 (9 - 5pm) Week 2 (9.30 -5.30pm) Week 3 (10-6pm)
Training: Training is full time for 6-8 weeks
Job Description:
This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you'll play an integral role in successfully enabling the operation to be a high performing team.
The nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of 'Help me own a home' and provide the highest level of service through a breadth of decision-making across multiple brands.
On a day-to-day basis tasks include:
* Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
* Using your judgment to make complex decisions.
* Building strong relationships with brokers.
* Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.
* Accurately calculate affordable lending on complex scenarios.
* Support affordability requests.
* Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.
Skills required:
* Able to adapt to new challenges
* Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.
* Ability to work at pace and can successfully deliver against targets.
* Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.
Benefits:
* Location close to public transport links
* Free onsite parking
* Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
* First-class support and training for all colleagues
* Opportunity for growth within the company
* Well-being Support through dedicated Apps and Employee Assistance Programme
* Holiday allowance
* Weekly pay
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
