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Customer Service Advisor

Virtual Hub
Posted 4 days ago, valid for 5 days
Location

Belfast, County Antrim BT7 2JB, Northern Ireland

Salary

£12.92 per hour

Contract type

Full Time

Employee Assistance
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Sonic Summary

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  • An exciting opportunity exists at Lloyds Banking Group for a Customer Advisor in their Belfast contact centre, requiring a full-time commitment of 35 hours per week.
  • The role, which focuses on delivering exceptional service to mortgage brokers and advisors, offers a pay rate of £12.92 per hour.
  • Candidates should possess strong customer service skills and the ability to make complex decisions, with adaptability to new challenges being essential.
  • The position is initially office-based for six months, transitioning to a hybrid model with three days of remote work thereafter.
  • While no specific years of experience are mentioned, the role is ideal for motivated individuals eager to grow within a supportive environment.

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.
Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees.

Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: 24 Cromac Place, Belfast BT7 2JB. Office based 5 days per week, for initial 6 months. Then 3 days a week from home.
Pay rate: £12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday 8am-6pm, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm. Rotational shift pattern example: Week 1 (9 - 5pm) Week 2 (9.30 -5.30pm) Week 3 (10-6pm)
Training: Training is full time for 6-8 weeks

Job Description:
This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you'll play an integral role in successfully enabling the operation to be a high performing team.
The nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of 'Help me own a home' and provide the highest level of service through a breadth of decision-making across multiple brands.

On a day-to-day basis tasks include:
* Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
* Using your judgment to make complex decisions.
* Building strong relationships with brokers.
* Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.
* Accurately calculate affordable lending on complex scenarios.
* Support affordability requests.
* Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.

Skills required:
* Able to adapt to new challenges
* Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.
* Ability to work at pace and can successfully deliver against targets.
* Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.

Benefits:
* Location close to public transport links
* Free onsite parking
* Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
* First-class support and training for all colleagues
* Opportunity for growth within the company
* Well-being Support through dedicated Apps and Employee Assistance Programme
* Holiday allowance
* Weekly pay

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.