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An exciting opportunity has arisen to join our client based inLondon, W1G. They are seeking a hard-working individual to join their team on temp to perm basis. They are seeking an experiencedCustomer Service Assistantto tend to customer enquiries via telephone and email.
They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.
Skill Requirements:
- Outstanding Communications Skills with a friendly telephone manner
- Phone Etiquette
- Computer Proficiency, familiar across Microsoft office applications
- Previous Customer Service Experience (minimum of two years)
- Experience using Shopify and/or Fresh Desk
Duties and Responsibilities
- Answer inbound calls
- Make outbound calls
- Answer email-based enquiries
- Resolve customer enquiries and complaints efficiently
- Maintain excellent customer satisfaction
- Adequate organisation and time management skills
Salary
Salary: 14 (approx. 27K per year)
Hours are 9.30am - 6pm based on 5 days rota (your working days will include 4 week days & one day on the weekend)
We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members.Our ideal candidate will have at least two years office based customer service experience in a similar role.
This role is for an immediate start, and its temp to perm after 12 weeks completed - subject to satisfactory attendance and performance.
