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IT Service desk Manager – Permanent – Full Time –Belfast £45,000 to £55,000 DOE
REED Technology Belfast are delighted to partner with our client, an industry leader in retail, who due to continued growth and expansion are seeking to recruit a Permanent IT Manager to join their team.
Are you an experienced IT Manager who has worked in a fast paced commercial organisation with experience of managing complex infrastructure?
This is a fantastic opportunity within a highly ambitious organisation offering an excellent salary and benefits package.
This is a hands on role providing front-line IT support for over 500 users, managing & maintaining network infrastructure across 30+ branches which cover both the UK and Ireland.
The successful candidate will have worked in a commercial, fast paced and sizeable organisation with hands-on management of IT infrastructure, and be confident restructuring the IT environment by adding value to users and improving:
Information Security, Regulatory Compliance and Hardware/Software.
You will have a proven technical background and a ‘can-do’ attitude and be able to articulate solutions at a high level to lesser Technical experienced individuals.
The IT Manager will have overall responsibility for the maintenance and administration of all servers, desktops/laptop PC’s, printers, mobile equipment and network equipment. This will include troubleshooting and support.
This is a key role within the business and as a result we are seeking candidates who have experience in the following areas:
Responsibilities:
· Ownership of server infrastructure; including diagnostics, monitoring, updates/expansion, warranty etc
· Management, monitoring and maintenance of backups, DR plans and overall system security
· Experience of Retail EPOS systems
· Experience managing a distributed IT system within a busy environment
· Ownership and procurement of all MS Office, desktop and server operating systems/products, antivirus software and other programs
· Administration of core IT systems including hardware/software installation, management of security updates, rollouts and patches for all software
· Network management and optimisation including document repository maintenance, hardware procurement, hardware performance monitoring and front-line IT support
· Technical lead on all systems implementation projects, system interfaces and key liaison with software providers
· Overall responsibility for group telecommunication procurement and day-to-day management, including mobile phones and tablets
· Acting as key advisor to the Directors on technical matters
· Management of vendor selection, consulting contracts and service agreements for IT
· Previous experience of Managing budgets.
Essential Criteria
· Third level qualification in an IT related discipline, or HND with extensive experience within the IT Industry
· A minimum three years’ experience as an IT Manager within a commercial environment
· Working and practical knowledge of operating systems, platforms, databases, hardware and software
· Experience working to deadlines in a pressured environment
· Practical knowledge of report development
· Experience of ERP applications
To apply please contact Niall Lennon for an initial and confidential discussion.
