IT Support Engineer

• Annual Salary: £30,000 - £35,000 DOE
• Location: Belfast
• Job Type: Full-time

We are excited to offer an opportunity for an IT Support Engineer to join a leading IT Managed Service Provider based in Belfast. This role is ideal for someone passionate about providing IT solutions and eager to engage in a variety of projects across Northern Ireland. As part of our team, you will support existing infrastructure and consult on network security, productivity, and M365 solutions.

Day-to-day of the role:

• Provide Level 1 and Level 2 support primarily through PSA RMM tools.
• Offer infrastructure consultancy focusing on network, security, and productivity including M365.
• Participate in project work as required, including server upgrades, Windows 11 rollouts, and cybersecurity improvement remediations.
• Work closely with the Account Manager to fulfil client needs and adapt to their changing requirements.
• Occasionally travel to customer sites across Northern Ireland to provide hands-on support.
• Engage in continuous learning to keep up with clients’ changing needs and technological advancements.

Required Skills & Qualifications:

• Proven ability to deliver excellent customer service.
• Strong working knowledge of M365 (Identity, Intune) and Secure Modern Office.
• Experience with Windows Server Administration including Active Directory, DNS, DHCP, File & Print.
• Familiarity with Windows Desktop rollout and support.
• Excellent communication skills, capable of describing problems and working through solutions.
• Good documentation discipline and ability to follow and improve SOPs and policies.
• Team-oriented, with a willingness to ask for help and share knowledge.

Desirable:

• M365 certification.
• Experience in an MSP environment, familiar with PSA ticketing and working with multiple clients.
• Knowledge of Azure IaaS, VMware, Veeam, Citrix, Aruba Networking, Sophos FW, Teams Voice, and vulnerability management.

Benefits:

• Opportunity to improve skills in a small team with close access to clients.
• Support to work towards Microsoft accreditations.
• Potential career paths into account management or enterprise infrastructure teams.

This is an excellent opportunity within a fantastic, growing organisation. If you meet the above criteria and are looking for a challenging yet rewarding role, we want to hear from you.

To apply for this IT Support Engineer position, please submit your CV detailing your relevant experience.