IT Support Engineer

IT Support Engineer – Permanent – Full Time –Belfast £27,000 to £32,000 DOE

REED Technology Belfast are delighted to partner with our client, an industry leader in retail, who due to continued growth are seeking to recruit a Permanent IT Support Engineer to join their team. 

A great opportunity for a motivated and professional 1st and 2nd line support technician, with a ‘hands -on’ approach, providing IT services across our multi-site company, including our Head Offices, 20+ branches across the UK and Ireland, and other project

Duties and Responsibilities:

• First point of contact, via email, telephone calls and in person, providing 1st and 2nd line IT support to all users
• Responding to and dealing with tickets and phone calls raised to the helpdesk in a timely manner
• Take ownership of IT issues and tasks and see them through to completion, or escalate more complex issues
• Remotely connect and assist employees with IT related queries, maintaining communication until resolved
• Set up new users’ accounts and profiles, and deal with password issues
• Prioritise and manage many open cases
• Installation and configuration of IT hardware and software
• Assist in the build and deployment of desktops and laptops
• Guarantee the smooth running of all ICT systems
• Providing secure access to the network for remote us
• Testing of hardware and software releases and upgrades
• Assist manager in implementing IT policy, procedure, documentation, and best practice
• Flexibility is required to work out of hours/weekends including during peak periods and bank holidays.

Essential criteria:

• 3rd level qualification in Information Technology, Computer Science or related field
• 2 years’ relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role
• Track record of providing support of PCs, laptops, printers etc for a large business application (for example, Retail, Hospitality, Finance) in a complex organisation
• Strong technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues
• Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc)
• Experience in Microsoft Operating systems, Windows 10, Windows 11, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions, SQL
• Competency in Office 365 administration – as a user, but also admin setup etc
• Understanding of networking (DNS / routing / VPN)
• Experience of data backup systems
• Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management
• Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc
• Excellent communication with the ability to provide step-by-step technical help, both written and verbal in everyday language
• Strong planning and organisational skills with time management and the ability to prioritise
• Ability to meet deadlines and respond positively to pressure
• Motivated, pro-active, enthusiastic and friendly disposition
• Willing to travel including overnights/weekends to meet operational need
• Hold a current, full clean driving licence and access to a vehicle
• Right to Work in the UK

If you meet the above criteria and would like to apply please contact Niall Lennon for an initial and confidential discussion.