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Job Title: Property Helpdesk Administrator
Location: Belfast BT9
Salary and Benefits: Salary up to £27k per annum
Hours of Work: Mon - Fri 9am-5.15pm
Employment Type- Permanent
Interview Process: Immediate Interviews
The Right Client- Nominate Recruitment are thrilled to be partnering with a successful Property Management company based in Belfast. They are now seeking a Property Helpdesk Administrator.
The Right role:
- Helpdesk Support:
- Act as the first point of contact for incoming communication related to property maintenance issues.
- Log, prioritize, and assign maintenance requests to appropriate contractors or team members.
- Monitor open tickets to ensure timely resolution and follow up with clients and contractors as needed.
- Coordination and Communication:
- Liaise with property managers, residents, contractors, and suppliers to arrange maintenance works.
- Maintain regular communication with all stakeholders to provide updates on ongoing issues.
- Administrative Duties:
- Manage and update the property management system, ensuring records are accurate and up-to-date.
- Generate reports and track KPIs related to maintenance and service levels.
- Assist with invoicing, purchase orders, and contract management.
- Customer Service:
- Deliver exceptional customer service, addressing client concerns promptly and professionally.
- Handle complaints or escalate issues to senior management when necessary.
The Right Fit:
- Essential:
- Previous experience in a helpdesk, customer service, or administrative role.
- Strong organizational skills with the ability to multitask and prioritise workloads.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High attention to detail and problem-solving abilities.
- Desirable:
- Experience in property management or a similar industry.
- Familiarity with property management software (e.g., Qube, MRI, or similar).
