Manager

Manager

A leading organisation based in Belfast are currently seeking an experienced Manager to join their team.

This is a Full-Time, Permanent position.

Working hours: 5 days a week: Monday to Friday: 9am – 5pm (37.5 hours) – except for one Saturday and one Sunday per month.

With a salary negotiable dependent on experience.

Job Role:

You will be responsible for overseeing every aspect of the smooth day to day running, from ensuring compliance and financial sustainability to fostering a culture of high standards and continuous improvement. 

Essential Criteria:

• Level 5 Education.
• Experience working in a sheltered and/or supported housing and/or health & social care environment.
• Minimum of 5 years’ experience managing teams.
• Demonstrable experience of Rota Management.
• IT proficient with the use of Microsoft Office to include Outlook, Word and Excel.
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
• Driving licence and access to a car.

Main Duties and Responsibilities:

• Dealing with enquiries from prospective customers and advocates, arranging and carrying out viewings.
• Assessing and admitting prospective customers, in line with Allocations and Letting policy.
• Identifying any funding available and assisting with completion of relevant paperwork.
• Completing support plan and risk assessment for incoming customers and ensuring they are a thorough assessment of individual support needs and are reviewed and updated as required.
• Ensuring the understanding of the licence/occupancy agreement, handbook, charges and relevant policies and procedures by incoming customers.
• Ensuring the physical, social, intellectual, spiritual and emotional needs of customers are catered for, enabling a high degree of independence, whilst encouraging customers to participate in daily activities so they remain emotionally and intellectually stimulated.
• Arranging interval follow up meetings during settling in period and ongoing to identify any issues or concerns.
• Identifying and monitoring the needs of customers through effective communication with House Managers, volunteers as appropriate.
• Dealing with complaints from customers in accordance with the Complaints policy.
• Maintaining regular and effective contact with prospective customers who are on the waiting list keeping them updated on possible vacancies.
• Liaising with house managers, volunteers and partners about the development of social activity programmes to ensure activities fulfil the organisations values and policies. 
• Developing an annual programme of marketing events that promote the services and mark key dates in the organisations calendar.
• Proactively seeking to attract new customers to fill voids within the turnaround period, ensuring high occupancy levels are maintained.
• Ensuring all purchases, events and activities in your area are within allocated budgets, and variances are highlighted, and remedial action is agreed.
• Ensuring you and those you directly line manage comply with finance procedures and policies.
• Provide effective leadership to all staff, empowering and delegating effectively, communicating clear priorities and create a working environment where staff take pride in their work, demonstrate personal responsibility and commitment and embrace improvement through change.