Client Account Manager - not Sales

Brook Street Recruitment is working on behalf of our client in Belfast to recruit a full time and permanent Client Account Manager to join their expanding team

They are looking for an experienced Account Manager with a proven track record ideally in a technical support capacity.

This is to look after one of their newest contracts within the utility sector. The role will be based in their offices in Belfast and may require infrequent travel, therefore it is imperative that any applicants for the role can be flexible.

Duties

• Ability to establish, maintain and develop professional relationships with the client.
• Liaise with the client on a regular basis to ensure service levels consistently meet customer expectations.
• Provide a proactive approach to service delivery, highlighting and offering solutions where service delivery processes can be improved, managing these processes and implementing them.
• Ensure regular updates and initiatives are communicated internally and externally.
• Liaise and work in partnership with all team members, team leaders, operational support staff and senior management to resolve issues and complaints and provide closure to all parties involved.
• Deal with and take ownership of enquiries from the client, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
• Ability to learn and develop on new systems and processes and openness to adapt to regular changes with ease.
• Assist in evaluations and audits of the services provided when appropriate.
• Being proactive with virtual account planning.
• Maintaining company documentation in accordance with GDPR and company policy.

Criteria/ Ideal Candidate

• A good standard of education to include strong mathematical, analytic and problem solving skills.
• Excellent communication and interpersonal skills both written and oral with the ability to communicate effectively.
• Strong IT skills and proficient in office software, preferably Chrome and Microsoft applications.
• Experience and understanding of project management.
• Ability to plan ahead and share information.
• Management ideally gained in a corporate or Critical National Infrastructure environment.
• Thorough understanding of health and safety protocols and requirements.
• Self-motivated with the highest levels of integrity, respectfulness and professionalism.
• UK Driving Licence with use of a vehicle and ability to commute.

Role is working Monday to Friday between 9am and 5pm but flexibility is required

Salary will start on 30k per annum

Please send CV to Colleen Farquharson via the apply link