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Job Title: Helpdesk Admin
Pay: 12.30 per hour
Temp 2-3 months
Hours: Monday - Friday 09am - 05pm
Location - Bellshill, ML4 3NJ
Main Duties include:
- Ability to work to a high standard of accuracy
- To work to deadlines and under pressure and prioritize own workload
- Ability to deal with sensitive enquiries
- Demonstrate and maintain high standards of customer care
- Ability to input, extract and interpret information from manual and computerized information sources
- Work as an effective team member
Qualifications and Key Skills:
- Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)
- Excellent telephone manner, being polite and courteous at all times
- A team player who is able to confidently interact with others, but who is also able to work independently
- Logical thinker with good organisation and administration skills
- Facilities Management (FM) is primarily responsible for managing incoming requests and inquiries related to facility operations, logging them as work orders, assigning tasks to relevant technicians or contractors, tracking progress, and ensuring timely resolution while adhering to service level agreements (SLAs) and key performance indicators (KPIs)
If you are interested in the role and believe this is something for you please click apply with the CV below.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
