Technical Advisor

Technical Advisor

Belper

Our client, a well-established business experiencing growth, is looking for a skilled and passionate Technical Advisor to join their expanding team and their recently updated contact centre.

Key Responsibilities:

• Provide expert technical support to Gas Safe registered engineers and end-users as part of the Service Technical team.
  * Use your technical expertise to clearly interpret and explain complex information.
  * Understand customer needs and offer professional, clear advice over the phone.
  * Deliver world-class customer service while providing confident technical guidance.
  * Work towards achieving key performance indicators (KPIs) and excel in a target-driven environment.

Skills & Qualifications:

• GCSE Grade 4 (or equivalent) in English is required.
  * A genuine passion for customer service, with a focus on exceeding expectations.
  * Strong problem-solving abilities and accurate fault diagnosis skills.
  * Proficient in Microsoft Office applications, with working knowledge of Salesforce.
  * Excellent communication skills and a strong team player.
  * Product knowledge is a plus, but full product training will be provided.

If you are interested in the role or require further information, please apply or send your CV to discuss further details.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.