Customer Service Operations Manager

Are you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper?

If so we have an excellent Operational Manager role that could be perfect for you.

We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to join their team. The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensure that goals and objectives remain aligned.

To be considered for the role, you’ll require the following essentials:

• A Management Level 5 qualification or previous experience in a managerial role.
• Fundamental understanding of contact centre operational management.
• Excellent motivation and team management skills.
• Highly analytical with attention to detail.
• Ability to work on own initiative with a pro-active approach.
• Ability to manage individual performance.
• Excellent IT knowledge, particularly Excel and PowerPoint.
• Flexibility to work within fluctuating business needs and tight deadlines.

Within this position, you’ll also be:

• Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
• Work with a team of Operational Managers to ensure alignment of goals and objectives.
• Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
• Deliver exceptional customer service to B2B and B2C clients within agreed unique SLA’s.
• Lead the way by mentoring and developing individuals.
• Consistently deliver optimum efficiency of skills & resource.
• Understanding and presenting of clear M.I data.
• Working with current processes and delivering improvements to all operational functions.

Salary & Working Hours

• Salary is £ 33000 pa plus bonus
• Monday to Friday and 1/5 weekends
• 25 days holidays plus Banks,
• Amazing pension scheme,
• Free on site parking,
• Subsidised restaurant,
• International development opportunities,
• Subsidised private healthcare to name a few

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.

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