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Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and career progression opportunities.
To be considered for the role, you’ll require the following essentials:
- Customer Service Experience – Proven ability to provide excellent service
- Strong Communication – A professional telephone manner & written skills
- Tech-Savvy – Familiarity with Microsoft applications & web-based platforms
- Call Centre Experience (Desirable) – Not essential but a bonus!
- Resilient & Calm – Able to handle customer queries with reassurance & confidence
Within this position, you’ll also be:
- Customer Contact – Engage with customers via phone, email, SMS, live chat & WhatsApp
- Problem Solving – Understand customer situations and provide effective solutions
- Service Excellence – Deliver a high-quality customer experience with professionalism
- CRM Management – Ensure all queries are handled promptly & accurately within SLAs
- Process Optimisation – Identify opportunities to streamline operations & improve efficiency
What’s on offer
- Competitive Salary – £25,528 per annum + bonus & overtime opportunities
- Various shifts 8am-6pm and some weekends
- Career Development – Structured training and development programmes
- Work-Life Balance – 25 days holiday plus bank holidays
- Wellbeing Programme – Supporting your health & wellbeing
- Modern Workplace – Work with innovative technology in a professional environment
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.
See our website for more details and jobs available - (url removed)
