Customer Service Advisor x 4

Job Title: Customer Service Advisor
Location: Belper

Company Overview:
We are a well-established company looking to expand our team with a dedicated and enthusiastic Customer Service Advisor. If you're passionate about providing exceptional service and enjoy engaging with customers across various platforms, we want to hear from you!

Role Overview:
As a Customer Service Advisor, you'll be the first point of contact for our customers, helping them with their inquiries via telephone, email, SMS, live chat, and WhatsApp. Your goal will be to create an effortless, positive experience for each customer while delivering top-notch service.

Key Responsibilities:

• Respond to customer inquiries and arrange engineer visits via multiple communication channels (telephone, email, SMS, live chat, WhatsApp).
• Use your customer service skills to ensure a smooth and positive journey for every customer.
• Understand each customer's needs and identify opportunities to provide excellent service.
• Handle all calls and emails within service level agreements and schedule appointments using the Salesforce platform.
• Follow contact centre processes and targets to maintain high service standards.
• Maintain ongoing communication with customers to ensure they are informed and satisfied with their experience.

Skills and Qualifications:

• GCSE Grade 4 (or equivalent) in English or a similar qualification.
• A passion for delivering outstanding customer service.
• Proficiency in Microsoft applications and web-based platforms.
• Strong interpersonal and communication skills; you are approachable and easy to talk to.
• A positive attitude, motivation to succeed, and a willingness to learn new skills as required.
• Previous experience in a contact centre is desirable.
• Ability to work both independently and collaboratively within a team.

If you're ready to take the next step in your customer service career and make a real impact, we'd love to hear from you! Apply today to join our team in Belper.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.