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We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits.
To be considered for the role, you’ll require the following essentials:
- Proven experience of providing excellent customer service
- Natural problem solver
- Excellent communication skills
- Excellent telephone manner
- Previous Call Centre experience is desirable, however not essential.
- Have a strong knowledge of Microsoft applications and web-based platforms
- The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction
Within this position, you’ll also be:
- Your main focus will be to liaise with customers who contact our Client via telephone, email, SMS, Â live chat or Whats app
- Understanding customers situation and providing the best solution to provide an outstanding customer experience
- Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place
- Display a professional customer service whilst identifying potential opportunities to maximise processes and targets
 Working hours and Salary:
- Salary is £25,528 pro rata per annum plus OT and bonus
- Various shifts between 8am and 6pm including some weekends
- Annual bonus scheme
- 25 days holiday plus banks
- Extensive training for all employees
- Development Programme
- Wellbeing programme
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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.
See our website for more details and jobs available - (url removed)
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