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Are you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper?
If so we have an excellent Operational Manager role that could be perfect for you.
We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to join their team. The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensure that goals and objectives remain aligned.
To be considered for the role, you’ll require the following essentials:
- A Management Level 5 qualification or previous experience in a managerial role.
- Fundamental understanding of contact centre operational management.
- Excellent motivation and team management skills.
- Highly analytical with attention to detail.
- Ability to work on own initiative with a pro-active approach.
- Ability to manage individual performance.
- Excellent IT knowledge, particularly Excel and PowerPoint.
- Flexibility to work within fluctuating business needs and tight deadlines.
Within this position, you’ll also be:
- Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
- Work with a team of Operational Managers to ensure alignment of goals and objectives.
- Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
- Deliver exceptional customer service to B2B and B2C clients within agreed unique SLA’s.
- Lead the way by mentoring and developing individuals.
- Consistently deliver optimum efficiency of skills & resource.
- Understanding and presenting of clear M.I data.
- Working with current processes and delivering improvements to all operational functions.
Salary & Working Hours
- Salary is £ 33000 pa plus bonus
- Monday to Friday and 1/5 weekends
- 25 days holidays plus Banks,
- Amazing pension scheme,
- Free on site parking,
- Subsidised restaurant,
- International development opportunities,
- Subsidised private healthcare to name a few
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.
See our website for more details and jobs available -Â http://jobs
