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Service Coordinator | South Benfleet| Full Time | £27,000 - £32,000 DOE
Our client is a leading provider of reactive electrical services, delivering high-quality, fast-response solutions for both residential and commercial clients. Their team is committed to providing exceptional service, ensuring safety, and maintaining long-term customer satisfaction. As they continue to grow, they are looking for a skilled Service Coordinator to join their dynamic team and help manage the smooth execution of reactive service calls.
They are seeking a detail-oriented and proactive Service Coordinator to oversee the coordination of electrical service requests. The successful candidate will act as a key point of contact for customers and electricians, ensuring the timely and efficient scheduling, dispatching, and completion of reactive service calls. This role requires excellent communication skills, strong organisational abilities, and a problem-solving mindset to address urgent service needs.
Are you the right person for the job?
- Proven experience in service coordination or a similar role, preferably within the electrical or trade industry
- Strong organisational skills with the ability to manage multiple tasks and competing priorities
- Excellent communication skills, both written and verbal
- Problem-solving mindset and ability to handle challenging situations in a calm, effective manner
- Ability to work in a fast-paced environment while maintaining attention to detail
- A customer-focused attitude with a strong commitment to quality service delivery
- Answering phone calls and handling other customer inquiries via email, portals, and messages
- Following up with customers regarding quotes, reviews, and payments
- Follow up with customers for payments
- Assisting engineers with parking / ordering parts
- Updating jobs and raising invoices on the CRM system
- Scheduling and attending meetings with clients, operatives, and staff, including review meetings
What will your role look like?
- Service Scheduling: Manage and prioritise incoming reactive service requests, ensuring electricians are dispatched to jobs based on urgency and location
- Customer Interaction: Serve as the main point of contact for clients, addressing inquiries, providing updates, and ensuring a positive customer experience
- Job Coordination: Liaise between customers, electricians, and other internal teams to ensure all service calls are completed on time, to standard, and within budget
- Resource Management: Monitor and manage the availability of electricians, tools, and materials to support the effective delivery of reactive services
- Administrative Support: Maintain accurate records of service calls, job statuses, customer communications, and other relevant information
- Problem Resolution: Address any service issues, delays, or challenges that arise during the course of a job and resolve them promptly
- Compliance & Safety: Ensure all work complies with industry standards, health and safety regulations, and company policies
- Reporting: Generate daily/weekly reports on service delivery metrics, including response times, completion rates, and customer feedback
What can you expect in return?
- 28 days of annual leave
- Incentives/commission paid accordingly
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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