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Customer Service Coordinator: Full time or Part Time

D R Newitt & Associates
Posted 12 hours ago, valid for 16 days
Location

Beoley, Worcestershire B98 9AD, England

Salary

£25,000 - £30,000 per annum

Contract type

Part Time

Retirement Plan

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Sonic Summary

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  • A market-leading food distributor is seeking candidates for a permanent, full-time or part-time role in Redditch.
  • Candidates should have experience in a similar role within the food or retail industry, along with strong communication skills and proficiency in Excel.
  • The position involves coordinating customer orders, maintaining customer accounts, and producing weekly analysis reports.
  • A full UK driving license and own transport are required, and candidates must have at least GCSE-level education.
  • The salary ranges from £25k to £30k (pro-rata), depending on experience, with flexible working hours available.

Market Leading Food Distributor now looking to recruit...

PERMANENT ROLE FULL TIME OR PART TIME 

ROLE & CANDIDATE 

Please carefully read the below and only apply if you can demonstrate proficiency across all or most of the below essential criteria: -

•    Experience in a similar role / knowledge of the food / retail Industry would be hugely beneficial. 
•    Understanding of the commercial process relating to the supply of goods / products / services. 
•    Strong market awareness / insight.
•    Excellent communication skills with demonstrable experience of dealing with customers.
•    Responsibility for coordinating the processing of customer (sales) orders (inc. support from other team members).
•    Experienced in the use of Excel & Microsoft based IT functionality. 
•    New customer and existing customer maintenance (account setup, IT system setup, etc).
•    Pricing / system administration (inc. customer pricelist admin / production), in conjunction with defined retail periods.
•    Production of weekly customer analysis reports (all customers).
•    Assist Retail Support Manager & Business Development Manager with customer related requirements.
•    Dealing with & responding to customer queries / requests / complaints, etc.
•    Pro-active outbound communication to customers (delivery advice, order encouragement / acknowledgment, etc).
•    Telesales; outbound telephone calls to customers to capture / increase orders.

Key Requirements: -
•    Full UK driving license & own transport.
•    Based at Redditch Head Office (no hybrid working or working from home). 
•    Hold the required standard of English language and literacy in relation to the role.
•    Ability to work as part of a team, as well as independently, using own initiative.
•    Highly numerate with strong diligence / attention to detail.
•    Completion and recording of all company documentation as required.
•    Flexibility (prepared to perform any other reasonable duties, as requested).
•    Strong / confident IT skills (Inc. Excel experience).
•    Education: GCSE or equivalent.
•    Punctual and self-motivated. 

Employee Benefits: -
•    Flexible contract (actual daily hours determined to suit individual); Monday to Friday (min 25 hours to max 40 hours per week). 
•    Annual Holiday Allowance. 
•    Competitive Salary (actual rate subject to candidate, experience and contractual hours agreed).
•    Employee Benefits Scheme.
•    Pension Scheme.
•    Training provided to include relevant product knowledge and company policies / procedures.
•    Free on-site secure parking.

£25k-£30k (pro-rata), dependent on experience (looking for the right personality, who portrays confidence and upbeat demeanour. Happy to consider part time up to full time across five days per week).

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