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Role is for a Senior IT Support Analyst, an essential member of the Technology team in the Industrial / Manufacturing industry.
Client Details
Our client is a renowned player in the Industrial / Manufacturing industry, employing over 2000 people. With a solid presence in East Yorkshire, they're known for their innovative and reliable products and commitment to quality.
Description
- Provide BAU IT support to the business ensuring that a high level of customer service and support is provided at all times.
- Log, respond to and update IT Service Desk requests ensuring response and resolution in-line with SLAs.
- Provide support to users via telephone, email, teams / remote sessions and in-person.
- Liaise with internal staff, stakeholders, 3rd parties and suppliers.
- Escalate problems where necessary to management or third-party suppliers.
- Support junior team members by acting as point of escalation for issues.
Profile
- Excellent communication skills (both written and verbal)
- Confident, clear and professional telephone manner
- Positive, enthusiastic, proactive approach required.
- Resilient, able to adjust to a constantly changing environment.
- Good problem-solving skills, analytical and inquisitive. Detail oriented, with a high level of accuracy.
- High level of self-autonomy. Ability to work remotely / independently as well as with others as part of a team.
- Good team player with ability to share and discuss potential solutions.
- Well organized with strong time-management skills, able to meet deadlines.
Job Offer
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An annual salary in the region of £38,000 - £42,000.
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A hybrid work environment, allowing a blend of office and remote work.
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Opportunities for career growth and development.
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A supportive and collaborative company culture.
Take this opportunity to join a leading company in the Industrial / Manufacturing industry.
