Back to search
Are you an IT Support Technician with experience of working 2nd line support in a fast paced business? If so Futures are working with a well known manufacturer in the East Riding going through a period of sustained growth looking to appoint enthusiastic and well versed IT Support Technicians.
Responsibilities
• Provide 2nd line support for IT incidents, ensuring timely resolution.
• Assist with user account management, access control, and security configurations.
• Support remote users and troubleshoot VPN and remote desktop issues.
• Assist in IT projects, system upgrades, and new technology deployments.
• Document solutions and maintain accurate IT support records.
• Ensure compliance with IT security policies and best practices.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.
IT Support Technician / 2nd Line Support / IT / Hardware / Software
The ideal Candidate
• Proven experience in a 2nd line IT support role.
• Strong knowledge of Windows
• Experience with Microsoft 365
• Hardware troubleshooting skills for PCs, laptops, printers, and peripherals.
• Experience supporting remote users via remote desktop tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Knowledge of IT asset management and ITIL best practices.
• Experience with software and hardware issues.
Click apply now to find out more.
