Customer Data Insight Manager

Customer Data Insight Manager

Kidderminster, Worcestershire (Hybrid Working)

Up to £40,012

Join Us as a Customer Data Insight Manager - Shape the Future of Customer Experience

Imagine being the voice of our customers, the person who understands their journey better than anyone else. You see the patterns in their feedback, the stories hidden in the data, and the opportunities for change. At Community Housing, we’re looking for someone like you - someone who thrives on turning insights into action, making every customer interaction count.

Your role will be to uncover what our customers truly need. You’ll design and lead a framework that maps their journeys, analyses their feedback, and identifies the drivers of satisfaction and frustration. With every insight you uncover, you’ll help us improve the services we provide and enhance the lives of the communities we serve.

You’ll collaborate with teams across the organisation, inspiring them to use data and insights to deliver customer-centric solutions. Whether it’s creating engaging visual stories to present findings or working closely with service leaders to tackle emerging trends, your work will shape our strategies and guide real change.

We’re looking for someone who can see the big picture while diving deep into the details. You’ll be passionate about understanding people, skilled in analysing data, and confident in communicating your findings to all levels of the organisation.

This is your chance to make a difference - not just for Community Housing, but for every customer we serve. If you’re ready to take on this challenge and become a driving force for positive change, we’d love to hear from you.

Apply now and be part of a team that’s committed to knowing its customers and delivering exceptional service.