Customer Experience Manager

Anne Jagger Recruitment is working with an exciting training provider business within the aviation sector based in Kidlington, and seeking a permanent Customer Experience Manager. The ideal candidate should have previous experience in a senior customer relations management position.

This exciting, busy and varied role is a pivotal part of the student journey to success and requires strong management skills with a hands on and proactive approach. 

In addition to a salary of up to £40,000 per annum, depending on skills and experience, the company offers annual leave entitlement of 25 days plus bank holidays, a salary sacrifice pension scheme, life assurance, critical illness scheme, private medical insurance, employee assistance programme, free onsite parking, and a cycle to work scheme.

Key Responsibilities:

• Overall responsibility of ensuring that all elements of non-training related aspects of the training students' journey are managed and supported by the customer experience team
• Lead, support and motivate the customer experience team 
• Manage the business' accommodation resources, including clear forecasting for future bookings and ensure accommodation is available and sufficient to meet requirements in the UK and Spain 
• Collaborate with the Senior Leadership Team to develop the customer experience across their UK and Spanish sites 
• Maintain a positive working relationship with accommodation owners 
• Oversee the onboarding process for all new students 
• Manage the daily transport services provided to students
• Manage welfare and support services to students 

Key Skills and Experience:

• Exceptional customer service skills 
• Strong organisational skills and a can-do attitude
• Innovative and inspirational problem solver 
• A confident, effective and empathetic approach to people management 
• Proficient in all Microsoft Office applications 
• Previous managerial experience, preferably in the customer experience sector 
• Previous aviation or accommodation sector experience is highly advantageous but not essential 

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Lad is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability, or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications, and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.