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Customer Operations Assistant - Be the Backbone of Operations and Customer Success!
Salary: £27,510 per annum
Hours: 7:45 am - 4:00 pm (Monday to Friday)
Enjoy a 15-minute paid morning break and a 30-minute unpaid lunch.
Are you a hands-on problem solver with a knack for customer service? Do you thrive in a role that combines practical operations with customer-facing responsibilities? If so, this is the perfect opportunity for you!
We're on the lookout for a Customer Operations Assistant to join our dynamic team and play a pivotal role in ensuring smooth operations and top-tier customer service. This role is perfect for someone who enjoys variety-working on the manual side of operations while also engaging with customers at the trade desk.
What's in it for you?
- A chance to combine practical skills with customer service expertise.
- Be part of a thriving, supportive team that values your contributions.
- Opportunities for growth and development in a well-established business.
Your role will involve:
- Order Processing: Ensuring customer orders are manufactured, picked, and dispatched efficiently.
- Customer Service: Assisting retail customers with sales orders, providing product advice, and handling technical/commercial queries.
- Health & Safety: Promoting safe working practices and ensuring compliance with company protocols.
- Stock Management: Coordinating stock levels, scheduling waste removal, and managing logistics.
- Machinery Maintenance: Performing daily and weekly maintenance routines on tinting machines.
- Continuous Improvement: Identifying opportunities to enhance processes and boost efficiency.
What we're looking for:
- A customer-focused attitude with great communication skills.
- Strong organizational skills and attention to detail.
- A team player who thrives in a fast-paced, hands-on environment.
- IT proficiency (Microsoft 365, CRM, ERP systems).
- A practical approach - whether working on the shop floor or at the trade desk, you're up for the challenge.
- Forklift experience (Atlet/Counterbalance/Reach) is a bonus, but training can be provided.
Why join us?
- Competitive salary of £27,510 per annum.
- Supportive work environment with opportunities for professional development.
- A structured working schedule that promotes work-life balance.
If you're ready to take on a diverse and rewarding role that lets you blend practical skills with exceptional customer service, we'd love to hear from you!
Apply today and become a key part of our growing team!
INDH
