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Business Support Administrator
Salary: 27,000 per annum
Working Hours: 40 Hours per week
Contract: Temp-to-Perm
Location: Bicester (possibility of remote working, upon permanent contract)
Overview:
As a Business Support Administrator, you will be the first point of contact for enquiries from customers, both externally (hospitals) and internally (sales team). Each administrator deals with the sales teams and the technical support team as well as our customers, looking after them and developing good working relationships with all of them, enabling smooth processing of all enquiries. Accuracy under pressure, responsibility and adaptability are required for this demanding position.
The Role:
Business Support
- Processing stock movements
- Performing and processing stock checks
- Processing sales team enquiries
- Customer backorder reporting to sales team
- Troubleshooting with sales team
- Processing enquiries from sales team
- Assisting with annual inventory check
- Placing purchase orders with suppliers
- Goods-in processing incl. inspection
- Performing inventory spot checks
- Ad hoc duties & projects as required within the department
Customer Care
- Answering telephone hotline
- Monitoring company's customer service mailbox & processing enquiries accordingly
- Processing customer purchase orders incl. consignment usage & replenishment
- Processing customer loan equipment
- Despatch of products & warehouse maintenance
- Troubleshooting with customers
- Solving invoice queries
- Chasing outstanding purchase orders in collaboration with the sales team
- Processing product returns
- Processing any other enquiries from customers
- Process consignment stock checks
Requirements:
- Minimum of 3-5 years' experience in a complex, high workload admin/customer care environment
- Good communication skills; excellent telephone manner, clear written presentation
- Good MS Office computer skills
- Working knowledge of SAP beneficial but not required as training will be provided
- Dynamic, enthusiastic
- Methodical and accurate under pressure
- Attention to detail
- Devoted to uncompromising quality and customer satisfaction
- Self-motivated and able to work independently within a small team
- Open minded and positive regarding continuous learning
- Strong analytical skills
We try our best to inform everyone on the status of their application. However, should you not hear back from us within 5 working days, you have unfortunately not been successful in your application for this position.
No language contained within this advertisement is intended to unlawfully discriminate on the grounds of protected characteristics, under The Equality Act 2010.
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