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We are working with a hugely successful and family run business that are looking for an experienced HGV Service Advisor to join their team to work within their Bicester service centre.
Ideally we are looking for candidates that have HGV / commercial vehicle service advisor experience and we will also consider candidates that do not necessarily have the HGV experience.
Salary range is upto £30,000 plus company bonus and attractive benefits
Daily responsibilities include:
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- MOT and service scheduling
- Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
- Clarify for the customer and workshop the basis for the repair - Retail / Warranty / Contract
- To ensure parts are ordered/requisitioned once relevant authority is received
- Inform customer of outstanding campaigns and arrange for work to be completed
- To ensure customer reception area is maintained to a high professional standard at all times
- To order/ arrange sub-contract work
- To assist and develop parts sales with the objective of meeting relevant targets
- To cost completed work and raise invoices
- To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
- To maintain invoice filing in an accurate, timely and efficient manner
Ideally the successful candidate will have:
- Excellent customer service skills
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills
- Proactive approach to work
- Able to work to deadlines
- Problem solving skills
- Technical knowledge
- Analytical skills including working with statistical and costing information
This is a 42.5 hour working week with 1 in 3 Saturdays (8am to Midday)
