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HGV Service Advisor
Salary: £28-30k Per Annum Basic plus bonus (up to 34k+ OTE)
Hours: Monday to Friday Days 42.5 hours and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.
Location: Bicester
We are seeking a professional and experienced HGV Service Advisor to join our Bicester based Commercial Service Team. If you have HGV and customer service experience within a commercial vehicle setting we would love to hear from you - we also invite applications from Service Advisors within other areas of the automotive industry who have a keen interest in learning all about the world of HGV.
Benefits
Multi manufacturer training programmes available we will support you with your desired career progression level
30 Days Annual Leave including Bank Holidays
Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
Holiday + Purchase Scheme (acup to 3 days available to purchase)
Employer Statutory Pension Scheme
Free Class IV MOT per year
Mental Health First Aiders
Referral bonus if you introduce your technician friends (£1500!)
Paternity pay Full 2 weeks pay
Personal Accident Scheme & 2 x Death in Service Policy
Corporate uniform provided
Cycle to work scheme
Free Parking on Site
Working for a friendly family business!
Responsibilities:
Deal with customer needs face-to-face and over the phone with a professional and friendly approach
Work in Progress (WIP) control for the workshop
MOT and service scheduling
Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
Clarify for the customer and workshop the basis for the repair Retail / Warranty / Contract
To promote additional workshop services/repairs where applicable
To identify and add parts to WIPs
Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
To ensure parts are ordered/requisitioned once relevant authority is received
Inform customer of outstanding campaigns and arrange for work to be completed
To ensure customer reception area is maintained to a high professional standard at all times
To order/ arrange sub-contract work
To assist and develop parts sales with the objective of meeting relevant targets
To cost completed work and raise invoices
To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
Build rapport with all staff and customers
To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
To maintain invoice filing in an accurate, timely and efficient manner
To ensure up to date knowledge and training on all franchise requirements
To undertake such other tasks as may reasonably be required
To enhance the image and reputation of the company whilst supporting its commercial interests
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect candidate will have:
Excellent customer service skills
Excellent interpersonal, verbal and written communications skills
Proven organisational and administration skills
Proactive approach to work
Able to work to deadlines
Problem solving skills
Technical knowledge
Analytical skills including working with statistical and costing information
Ability to work in a fast pace environment and multitask both alone and part of a team
Please call Suzanne on 07892 689 496 or submit your CV.
