Back to search
Position:Helpdesk Planner/Scheduler
Contract:Full-time, Monday to Friday, 9:00 - 17:00
Location:Birmingham
Salary:11.44 PAYE
Job Objectives and Responsibilities:
- Scheduling Management:Utilize the latest scheduling software to manage the delivery of jobs allocated to the engineering team.
- Resource Deployment:Ensure the correct engineering resource is deployed to achieve first-time fixes for customers, using internal national engineers or subcontractors as appropriate, ensuring attendance within specified SLAs.
- Job Completion:Manage job completion, ensuring all parts and materials are accounted for and required documentation is completed.
- Maintenance Task Execution:Execute maintenance tasks in accordance with contract specifications.
Main Duties:
- Schedule all reactive, remedial, and planned works to appropriate resources, considering location, expertise, and response targets.
- Accurately record all job-related information on the appropriate IT systems.
- Optimize engineer schedules to maximize team productivity.
- Follow up on incomplete jobs and reallocate as necessary.
- Monitor engineer travel and activity, responding to issues as they arise.
- Arrange third-party attendance as required, including raising Purchase Orders and Work Requests, and obtaining completion information.
- Ensure all jobs are completed within the required response times and costs.
- Handle communications professionally and promptly.
- Account for non-productive time in the system.
- Promptly escalate issues related to specific jobs, clients, or engineers.
- Adhere to Group and company policies and procedures at all times.
- Report any deficiencies in systems of work or equipment that may affect service delivery or pose a health risk.
Qualifications:
- Proven experience in scheduling or coordinating roles, preferably in an engineering or technical environment.
- Proficiency in using scheduling software and IT systems.
- Excellent organizational and multitasking skills.
- Strong communication skills, both written and verbal.
- Ability to work effectively under pressure and meet deadlines.
