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People Support Operations Manager
6 month contract - day rate 211.00 per day
Search Consultancy is working with a facilities management company to recruit a People Support Operations Manager to lead a team of people support specialists to ensure that HR services provided are fit for purpose and deliver business requirements. This is a hybrid role where there will be a requirement to attend the Birmingham Office 1 day per month.
Main Duties include:
* Champion the People Support (HR) operating model and act as an advocate
* Line Management and ongoing development / upskilling of the retained team SME's
* Periodically review policies, processes and procedures to ensure that these work for the business and remain compliant with legislation
* Act as a Project Lead and partner with the business on projects and service enhancement
* Lead any People Support / Payroll projects, using the outsourced provider to support delivery
* Engage and educate the outsourced team to embed them as a strategic partner
* Review non-compliance and action plan with the business and outsourced provider to address
* Identify needs for Line Manager education / business interventions to tackle non-compliance and process issues
* Identify and act on opportunities to enhance the function and the service provided to customers
* Input to service reviews with the outsourced provider, holding them to account for improvement plans as necessary
* Review / track any RCA's and associated actions
* Drive high levels of service from the outsourced partner - identify requirements for training for new services / process changes
* Provide support with issue management and act as a point of escalation for the business
* Review standard reporting and monitor performance levels / metrics
* Act as point of escalation for day-to-day quality issues or concerns. Escalate further as appropriate
* Highlight any legislative changes impacting service and work with the outsourced provider to train and embed change
* Business contingency planning with the outsourced provider for any issues facing the service
* Review and lead on internal audit controls, auditing the outsourced provider as required
Ideal Candidate will have:
* Full understanding of UK Employment Legislation
* Strong knowledge of multiple HR disciplines and experience of leading multiple teams within a Shared Services environment
* Previous experience of partnering with business stakeholders to deliver enhancements to the service
* Previous experience of developing and coaching individuals to enhance their performance
* Hold or be working towards CIPD Advanced Level Diploma (Level 7)
* Strong Stakeholder management skills
* Experience of organising the activity of others or Line Management
* Strong ability in process review and re-engineering using LEAN methodology
* The ability to identify and implement process improvements
* The ability to challenge the status quo
* Excellent customer service focus whilst being able to challenge the business and provide feedback when things have gone wrong
* Very well organised, with ability to work to deadlines and varying and sometimes conflicting priorities
* Experience of working with or managing outsourced service provisions
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
