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The Imports Department handles over 40,000 TEU containers annually, providing a challenging yet rewarding workplace. For those who demonstrate drive, skill, and ability, opportunities for progression are available.
Why Join?
This is a temporary-to-permanent position, offering the chance to grow within a thriving company. The role provides a varied working environment and hands-on experience in international trade. For those eager to learn and excel, the possibilities for career advancement are significant
About the Role:
The Imports Assistant will play a pivotal role in customs clearance, import/export processes, and customs warehouse operations. The position is best suited for someone who thrives under pressure, enjoys problem-solving, and takes satisfaction in overcoming challenges.
Key Responsibilities:
- Manage a high volume of customs clearance tasks and daily queries.
- Maintain and prepare detailed Excel reports (daily, weekly, monthly).
- Verify accuracy of customs clearance instructions and shipping documents.
- Monitor and update pre-shipment statuses for flagged containers (e.g., food, pet food, dangerous goods).
- Assist with HMRC audits and compliance checks.
- Handle urgent queries via phone and email.
- Submit DEFRA/IPAFFS CHEDP notifications as required.
- Liaise with Port Health, Customs, and Border Force on key matters.
- Track CFSP/Customs Warehouse UCR assignments and ensure data accuracy.
- Complete month-end customs warehouse reporting and reconcile HMRC data.
- Support compliance, trading teams, suppliers, and agents with shipping updates and queries.
- Perform administrative tasks and maintain the customs email inbox.
- Genuine interest in customs clearance, shipping, or international trade (full training provided).
- High attention to detail with a focus on accuracy.
- Excellent organisational skills with the ability to manage priorities independently.
- Strong written and verbal communication skills for effective engagement with stakeholders.
- Resilient under pressure, with a proactive approach to problem-solving.
- Proficient in IT systems, especially Microsoft 365 and online platforms.
- Advanced Excel skills (formulas, pivot tables, lookups); intermediate-level knowledge required. Candidates may be tested on Excel proficiency during the recruitment process.
