Customer Success Manager

hireful.

Posted 12 hours ago, valid for 19 hours

Biggleswade, Bedfordshire SG18 9NN, England

Full Time

Life Insurance

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Sonic Summary

The position of Customer Success Manager requires a proactive customer-centric approach to ensure excellent service and timely order dispatch.
Candidates should have logistics, customer service, and administrative experience, with a preference for those knowledgeable in import/export processes.
The role involves acting as a liaison between customers and the factory floor, resolving issues, and maintaining positive relationships.
This full-time position is based in Biggleswade, offering a competitive salary and excellent company benefits, including 24 days of holiday and enhanced pension.
Applicants should have at least 2 years of relevant experience to be considered for this opportunity.

Are you serious about ensuring customers leave happy, recommending your services and support to others? Love being the person people go to ensure things get done? Then we may have the role for you…

The Role

As Customer Success Manager it’s your job to deliver excellent service to customers who have placed orders, ensuring they are kept informed and that the order is dispatched on time and as agreed.

You’ll act as a link between the customer and factory floor, ensuring any issues are resolved and communicated, all while ensuring positive relationships are maintained.

You’ll process import/export documentation & keep shipments on track, working with hauliers and customs brokers to avoid delays, as well as keeping records and reports up to date and supporting the salesforce to ensure forecasting efficiency. If you like variety, this is the role for you!

Important Stuff

Location: Biggleswade

Salary: Competitive

Hours: 8:30-5pm Mon-Thurs with early finish Fridays!

Benefits: Excellent company benefits, including 24 days holiday (plus bank hols), enhanced pension, life assurance cover, private medical cover and free on-site parking.

To Apply

A proactive customer-centric approach – suggestions for process improvements are always welcomed!
Logistics, customer service, and admin experience (bonus: import/export knowledge!)

Want to know more? Apply today!

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