Online Customer Services Advisor

Hales Group Limited

Posted 21 hours ago, valid for 23 days

Biggleswade, Bedfordshire SG18 9NN, England

£20,000 - £24,000 per annum

Part Time

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Sonic Summary

The Online Customer Service Advisor position is located in Biggleswade and offers a salary of £11.44 per hour.
The role requires previous experience in customer services and involves working Monday to Friday from 8:00am to 5:30pm, totaling 42.5 hours per week.
Responsibilities include processing customer orders, handling inbound and outbound calls, and maintaining high levels of customer satisfaction.
Candidates should be computer literate, possess a strong work ethic, and have a positive attitude towards customer service.
This is a temporary to permanent position with opportunities for growth within a well-established business.

Online Customer Service Advisor Location: BiggleswadeHours: Monday to Friday 8:00am – 5:30pm (42.5 hours per week)Salary: £11.44 Per HourBasis: Temporary to Permanent Are you a driven individual with previous experience in Customer Services looking for a new role? This is a fantastic opportunity to join the team of a well-established business as an Online Customer Services Advisor. As an Online Customer Services Advisor, you will be using your own initiative in a fast-paced environment to deliver high quality customer service. From processing customers’ orders to delivering inbound and outbound calls to customers, you will be responsible for ensuring that high levels of customer satisfaction are maintained. Responsibilities of an Online Customer Service Advisor

Liaising internally between departments and stores
Conversing with customers via email, online chat and telephone
Assisting customers when using the company website
Processing both customers’ website placed orders and internal store placed orders
Providing general office support
Actioning inbound and outbound calls to customers

Skills required as an Online Customer Service Advisor

Computer Literate (Full training will be provided on in-house systems)
Strong work ethic and ability to use own initiative
A background in customer services, involving customer telephone and email experience, is preferred
Team Player
A positive and friendly attitude, alongside an enthusiastic approach to customer service

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