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Job Title: Customer Service Advisor
Location: CM11, Basildon
Pay Rate: 17.63ph (4 months)
Sector: Social Housing
Customer Service Advisor
About the Role
As a Customer Service Advisor you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.
Using MSi system, the Customer Service Advisor actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
the Customer Service Advisor will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.
Key Responsibilities of the Customer Service Advisor:
- Develop and update project schedules for maintenance works.
- Coordinate with teams and clients to ensure efficient resource use.
- Monitor progress and report on timelines, delays, and issues.
- Maintain accurate records and ensure compliance with safety regulations.
Requirements of the Customer Service Advisor:
- 1+ year of experience in a Customer Service Advisor role (construction or maintenance preferred).
- Strong organizational and communication skills.
- Proficiency in planning software and Microsoft Office.
- Ability to work under pressure and meet deadlines.
If you feel this Customer Service Advisor position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). Or email your CV
