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Permanent - Full Time
We are looking to recruit a Customer Service Advisor to join our team at one of our contracts.
About the Role
In this role, you'll be responsible for liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that meets our contractual Service Level Agreements without making false promises. You'll coordinate with supervisory teams and regional buyers to ensure materials and equipment are ready for use at the agreed appointment times.Using our scheduling system, you'll actively schedule available operatives and subcontractors for jobs, handle complex repairs, demanding customers, and those who have experienced service failures, aiming to instil customer confidence.
About You
Candidates should have a good working knowledge of Microsoft Office, with strong administration, organisational, and communication skills, both written and verbal. Excellent customer service skills are essential, along with previous experience in the repairs and maintenance sector or a trade-based background, and good problem-solving skills.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
