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We have an exciting opportunity to work for one of our clients based in Billericay who is looking for an Insurance Account Handler to join their small team on a permanent basis. The role will be to maintain & achieve growth in income from existing clients and seek new business for the company inline with company targets.
The ideal candidate will have excellent written and verbal communication skills, a polite telephone manner, as well as knowledge and experience in handling insurance for Corporate and Commercial Clients.
The Insurance Account Handler role involves:
- Maintaining and growing existing client accounts by cross / up-selling
- Identifying and following a new business opportunity through to sale or forwarding this onto the appropriate member of staff if outside of authority level or product area.
- Ensuring that customer complaints are handled appropriately within the company's complaints procedure.
- Providing high quality advice and service to clients
- Checking policy documents prior to receipt by clients
- Handling the invoicing of premiums due and maintaining credit control of allocated clients
- Processing correspondence, renewal, pre-renewal activity, quotations, and data input
- Ensuring that all post and diary activity is completed daily.
- Answering the telephone in a polite and professional manner, dealing with queries and gathering information from the customer to upload onto the company systems.
The ideal candidate will need to have:
- Knowledge of small commercial business insurance and personal insurance.
- Excellent organisational skills
- High attention to detail
- Ability to work independently and as part of a team.
- Confident with all relevant MS Office packages, Acturis and OGI or SSP system
This is an office-based role working Monday to Friday, 9am - 5pm.
The client also offers free on-site parking and for candidates who don't drive they are located a short walk from Billericay train station.
